For an upcoming India trip, I needed some quick help from AmericanAirlines. The call center as usual was backlogged and I would have had to stay on call for long time. I reached out to AmericanAirlines on Twitter and got an answer in 2 mins. Best part, I didn’t have to talk to someone on phone.
For corporate customer support, Twitter is still really good and I don’t think we would have that kind of proliferation on any other platform. Damn you Muskya.
